SHIPPING POLICY
Delivery policy at binhtayfood.com, this policy is part of the e-commerce operation regulations of Binh Tay Food Joint Stock Company, fully meeting the provisions of relevant laws and complying. according to Decree 52/2013/ND-CP issued by the Government of the Socialist Republic of Vietnam.
1. DELIVERY PROCESS, SHIPPING
Binh Tay Food delivers goods to customers. After receiving the order from the buyer and verifying the purchase information by phone, Binh Tay Food will deliver the goods at the request of the customer.
2. SCOPE OF APPLICATION
Binh Tay Food delivers nationwide. At any time, customers can look up, check the route or status of orders placed through the partners' tools:
- EMS: Postal express delivery.
- Viettel post: Viettel Post.
- Cart.
Areas where C.O.D (payment on delivery) is applied include:
- Major cities: Hanoi, Ho Chi Minh City, Can Tho City, Da Nang City.
- Mekong Delta region: Long An, Bac Lieu, Tien Giang, Vinh Long, Ben Tre, Ca Mau, Dong Thap, Hau Giang, Kien Giang, An Giang, Tra Vinh, Soc Trang.
- Southeast region and Central Highlands: Ba Ria, Vung Tau, Binh Duong, Binh Phuoc, Dong Nai, Tay Ninh, Dak Lak, Dak Nong, Gia Lai, Da Lat.
- South Central Coast region: Quang Nam, Quang Ngai, Binh Dinh, Phu Yen, Khanh Hoa, Ninh Thuan, Binh Thuan.
- North Central region: Thanh Hoa, Nghe An, Ha Tinh, Quang Binh, Quang Tri, Thua Thien-Hue.
- Red River Delta region: Thai Binh, Ninh Binh, Nam Dinh, Ha Nam, Vinh Phuc, Bac Ninh, Hung Yen, Hai Duong, Hai Phong.
- Northeast region: Thai Nguyen, Phu Tho, Lang Son, Bac Giang.
- Northwest region: Lao Cai, Yen Bai.
3. DELIVERY TIME
For retail customers: Customers will receive goods no later than seven (07) days after completing their orders.
For wholesale customers, agents, distributors: Customers will receive goods within 01-03 days.
Fast or slow storage and delivery time depends on the delivery unit at the address provided by the customer when placing the order.
4. RESPONSIBILITIES FOR GOODS-SHIPMENTS
The company will be responsible for the goods and risks such as loss or damage of the goods during transportation from our warehouse to you.
You are responsible for inspecting the goods upon receipt, when detecting damaged, scratched, broken, dented or wrong product code, sign to confirm the status with the delivery staff and immediately notify the customer. customer care department at the company's hotline number.
After you have signed to receive the goods without making any notes or comments about the goods. The company is not responsible for requests to return for damage, scratches, broken, dented or wrong product codes, ... from customers later.
If the shipping service is designated and selected by you, then you will be responsible for the goods and risks such as: loss, damage, scratches, breaks, dents of the goods during the process. transport from the company's warehouse to the customer. Customer will be responsible for freight and related losses.
5. DELIVERY FEES
Binh Tay Food free delivery for wholesalers, agents, distributors with orders from 30 million VND.
For wholesale customers, agents and distributors with orders under VND 30 million, the company supports 0.5% of the total order value.
